Buyer
Discover the product
The buyer finds a product advertised by a seller through a marketplace, social channel or physical shop.
The transaction journey
How the protected transaction process works
A clear sequence separates agreement, payment confirmation, delivery, inspection and payout. Each phase has a defined role and a documented outcome.
THE 12-STEP JOURNEY
From first agreement to a recorded close.
The twelve steps separate agreement, payment confirmation, delivery, inspection, issue handling and seller payout. Review the transaction agreement before transferring funds.
Buyer + Seller
Agree on the details
Buyer and seller agree on the exact product, condition, price, delivery arrangement and expectations.
Zevaron
Create a transaction record
Before payment, Zevaron records the agreed details and creates a unique transaction reference.
Buyer
Pay through the designated arrangement
The buyer uses only the payment arrangement specified in the applicable transaction agreement.
Zevaron
Confirm actual receipt
Zevaron checks the payment channel and confirms actual receipt. A screenshot or promise alone is not enough.
Zevaron
Authorize delivery
Only after receipt has been confirmed, Zevaron informs the seller that the agreed delivery step may proceed.
Seller
Deliver the product
The seller delivers the product according to the record and applicable delivery terms.
Buyer
Inspect the delivery
The buyer checks the delivered item against the agreed product description, condition and accessories.
Buyer
Accept or report a discrepancy
The buyer records acceptance or reports a concern within the inspection period set out in the final applicable terms.
Zevaron
Review any reported issue
If a discrepancy is reported, Zevaron communicates with the parties and handles the matter under the agreed transaction rules.
Zevaron
Calculate and pay the seller
When the completion conditions are satisfied, 5% of the registered amount is retained as commission and 95% is paid to the seller.
Zevaron
Record and close the outcome
The final status, relevant evidence and payout outcome are documented, and the transaction record is closed.
Three roles. One shared transaction record.
Buyer
- Agrees to terms
- Pays through the agreed route
- Inspects and accepts or reports a concern
Zevaron
- Records the agreement
- Confirms actual payment receipt
- Coordinates review and final settlement
Seller
- Describes condition accurately
- Waits for payment confirmation
- Delivers and supplies evidence
DO NOT CONFUSE THESE MILESTONES
Each confirmation means something different.
An orderly process depends on accurate status language—not assumptions.
Payment receipt
Funds are confirmed through the designated arrangement. A screenshot, SMS forwarded by a participant or verbal assurance alone does not establish receipt.
Delivery evidence
Records show that the product was handed over or delivered. Delivery evidence alone does not mean the buyer has accepted the product.
Buyer acceptance
The buyer records that the product matches the agreed terms, or raises a discrepancy for review. Acceptance is distinct from proof of delivery.
Why a transaction reference matters
A unique reference connects the agreement, payment status, delivery evidence, buyer response, issue handling and final settlement. The same reference helps both parties discuss the same transaction and reduces ambiguity about what has been agreed.
A reference is an administrative aid, not proof that money has been received and not a guarantee that either party will perform.
What happens if something goes wrong?
Any cancellation, refund or dispute is handled under the documented transaction agreement. The agreement identifies applicable inspection, review and settlement conditions.
Protected Transaction Policy